Privacy Policy

About this policy

This Privacy Policy explains how Marqueting Madness LLC handles personal information collected through our website, inquiries, appointments, customer communications, and services.

Information we collect

• Information you provide, such as your name, email address, phone number, business name, website, service interests, marketing goals, and answers to qualifying questions.
• Appointment details, messages, support requests, and information you choose to share through our contact form, booking calendar, or chat widget.
• When you opt in to SMS, your mobile number, consent information, and messaging preferences, including opt-out requests.
• Technical and usage information, such as browser and device information, IP address, pages visited, and interactions with the website, collected through website services and, when enabled by your cookie choice, analytics.
• Business content and account information you provide or authorize us to access to deliver agreed website and marketing services.
• For authorized back-office users, sign-in credentials handled by our authentication service and saved article drafts, content, and images.

How we use information

We use information to respond to inquiries, schedule appointments, provide customer support, deliver agreed services, manage customer relationships, improve our website and services, and help prevent misuse. Where you have opted in, we use your information to send relevant SMS communications and manage your messaging preferences.

Cookies and service providers

Our website uses a cookie banner to record your choice. Google Analytics is subject to that consent choice. Our GoHighLevel chat widget loads automatically when visitors arrive on pages where it is enabled, without waiting for cookie acceptance. It does not load on our dedicated booking page. The booking calendar and customer communications also use GoHighLevel services.

The chat widget and related GoHighLevel services may use cookies, browser local storage, session storage, and similar tracking technologies to identify a browser or session, maintain chat history, and record website visits and interactions. These services may collect technical information such as IP address, browser and device information, pages visited, and session or interaction history, even if you do not send a chat message. If you use the widget, they also process the contact details, messages, and preferences you choose to submit.

We and our service providers use this information to operate the chat service, maintain conversation continuity, respond to inquiries, provide support, manage customer relationships and follow-ups, and understand website interactions. Declining analytics cookies does not prevent the automatically loaded chat widget or its related technologies from operating. Loading the widget or visiting the website does not constitute SMS opt-in consent.

Hosting, analytics, scheduling, customer-management, and communication providers may process information as needed to operate these services. If you follow links to another website or use a third-party service, that provider's privacy policy also applies to information it collects. Accepting cookies is not consent to receive SMS messages.

SMS Privacy

SMS opt-in consent and mobile phone information are not shared with third parties or affiliates for marketing or promotional purposes. Service providers may process this information solely to deliver our messaging services.

We use SMS consent and mobile phone information to send messages you have opted in to receive, record your preferences, and honor opt-out requests. Reply STOP to opt out or HELP for assistance. For additional messaging terms, see our Terms of Service.

Protection and retention

We use access controls for restricted records and encrypted connections supported by our website and service providers. No internet transmission or storage system can be guaranteed completely secure.

We retain information as needed to provide services, maintain business records, manage consent and opt-out preferences, and meet applicable obligations. You can contact us about information we hold or request its correction or deletion; some records may need to be retained for these purposes.

Your choices and contacting us

You may decline optional cookies through the cookie banner, contact us about your information, or opt out of SMS by replying STOP. To ask about access, correction, deletion, or this policy, contact Marqueting Madness LLC:

• Email: eric@marquetingmadness.com
• Phone: (602) 905-9075

Policy updates

We may update this policy as our services or practices change. The latest version will be posted on this page with an updated date.